Cookie Policy

This Cookie Policy provides information for users on the way we use cookies and/or monitoring technologies to collect information given when they visit the Website.

  1. WHAT ARE “COOKIES”?

    1. Cookies are small text files that websites send to users’ devices (e.g. computer, tablet, smartphone, notebook, etc.), where they are saved and then sent back to the same sites on the user’s next visit. Cookies may require the user’s prior consent.

    2. Cookies allow the device on which they are stored to be identified for the entire period of their validity or registration. During visits to the Website, navigation data-related information received from the user’s device may be stored in cookies installed on the latter.

    3. Cookies perform different functions and make navigating the Website more efficient by remembering the user’s preferences and enhancing their navigation experience. They can also help personalise the advertisements shown during navigation and the marketing activities aimed at the user, ensuring that they reflect his/her interests and preferences.

    4. Cookie settings can be changed at any time. The following information provides further detail about the cookies used by the Website and the ways the settings relating to them can be managed.

  2. TYPES OF COOKIES USED

    1. When a user connects to the Website via their web browser, cookies may be installed on their device in order to enable the Website to recognise that device, ensuring the effective use of the Website for the lifetime of the cookies, and to collect information on accesses to the Website.

    2. When navigating the Website, cookies may also be sent to the device from other sites or servers (i.e. “third parties”); these may contain certain elements (e.g. images, maps, sound, specific links to pages in other domains) present on the site being visited. With regard to this profile, these may be:

      • First party cookies,, sent directly by Enel to the user’s device.

      • Third party cookies,, which are sent by a third party but on Enel’s behalf.

    3. Depending on the purpose of the cookies, these can be divided into:

      • Technical cookies: their use does not require user’s consent. The use is strictly limited to the transmission of session-identifying data (numbers generated randomly by the server) necessary for the secure, efficient navigation of the Website; these are not persistent cookies stored on the user’s computer but are erased when the browser is closed. These cookies are used for security reasons and to improve the service offered to users.

      • Cookie Analytics: Enel uses cookie analytics to analyse the number of users that visit the Website and the ways in which the Website is used, collecting the information in aggregate form. This kind of cookies might be considered as Technical cookies, therefore does not require user’s consent. Differently, when they can identify the user, user’s consent is required.

      • Profiling cookies: this kind of cookies require user’s consent. Profiling cookies create user profiles and are used to send out advertising messages that reflect the preferences expressed by the latter while surfing the web or to enhance their navigation experience. These cookies can be used for this purpose only with the user’s consent.

  3. GESTIÓN DE LAS PREFERENCIAS DE LAS COOKIES A TRAVÉS DE LA HERRAMIENTA DE GESTIÓN DEL CONSENTIMIENTO DE LAS COOKIES (COOKIE CONSENT MANAGEMENT TOOL) O POR MEDIO DE LA CONFIGURACIÓN DEL NAVEGADOR

    1. Es posible seleccionar las preferencias relativas a las cookies haciendo clic en el botón “Configuración” a través de un banner especial cuando se accede por primera vez al Sitio. Posteriormente, el usuario podrá modificar en cualquier momento sus preferencias sobre las cookies a través del siguiente enlace:

      Preferencias sobre las cookies

    2. Alternativamente, si el usuario desea modificar las preferencias utilizando la configuración del navegador, a continuación se indican las modalidades que los principales navegadores ofrecen para permitir al usuario manifestar sus opciones en relación al uso de las cookies::

      Si se utiliza un dispositivo móvil, es necesario consultar el manual de instrucciones para saber cómo gestionar las cookies. Casi todos los navegadores de internet permiten verificar cuáles son las cookies que hay en su disco duro, bloquear todas las cookies o recibir un aviso cada vez que se instala una cookie. Sin embargo, en algunos casos, si no se instala una determinada cookie puede resultar imposible utilizar algunas secciones del Sitio.

Para más información sobre el tratamiento de los datos personales del usuario, consulte la Política de Privacidad.